Privacy policy

The purpose of this policy is to inform visitors of the website about the protection of their privacy at ARC 24 d.o.o.

We are committed to ensuring that as a user of our websites, you know how we protect your privacy:

• by providing anonymous browsing on our website. You can navigate the website anonymously.
• in case of collection, processing, or use of your personal data on the website, we will disclose this on the website. We will not automatically collect, process, or use personal data related to your website visit without your explicit consent, except for the data we specify in this policy;
• with security measures that correspond to the latest state of the art.

The decision on which information about your visit you want to entrust to us is entirely up to you.

Data Controller

The data controller of your personal data that you have provided to us is ARC 24 d.o.o., Spodnja Pohanca 17A, 8253 Artiče, Slovenia, registration number 6333931000, tax number SI 38217961, which handles personal data in accordance with its legal obligations.

ARC 24 d.o.o. may process personal data obtained from you, especially when:

• you use our website,
• you use our services, especially when you contact us.

The data protection officer is the director, Sandra Rožman. If you have any questions regarding data protection, you can contact us via our email info@arc-24.com.

Processing of personal data when you contact us

Purpose or purposes for which personal data are processed: We process your personal data solely to communicate with you and provide you with responses to your inquiries, orders, and requests.
We process personal data because you have completed the contact form or sent us an email.
The personal data we process are: your contact details and your message.
We will not disclose your personal data to anyone. They will only be accessed by our contracted personal data processors, in this case, only the email service provider.
We will process your personal data only for as long as necessary to achieve the purpose for which they were collected or further processed. After this time, we will permanently delete them.
The individual has the following rights regarding the processing of his personal data:

• right of access and rectification,
• right to block,
• right to erasure or restriction of processing of your personal data,
• right to object to the processing of your personal data.

You can exercise all your rights most easily by sending us your request to: ARC 24 d.o.o. or to info@arc-24.com. We will respond to your request as soon as possible, but no later than allowed.
If you believe that our processing of personal data violates the General Data Protection Regulation or national legislation on the protection of personal data, you can submit your complaint to the supervisory authority for the protection of personal data in Slovenia, the Information Commissioner. Contact Information Commissioner: Information Commissioner, Dunajska 22, 1000 Ljubljana, Phone: 01 230 97 30, Email: gp.ip@ip-rs.si.

Legality of processing your personal data

We always obtain personal data that we process only based on your consent, inquiry, or order.

Categories of individuals whose personal data are processed

ARC 24 d.o.o. processes personal data of individuals who contact the company themselves.

Who processes your personal data

We process your personal data:

• employees of the company,
• competent state authorities and holders of public authority within the framework of exercising legal powers,
• contracted data processors of ARC 24 d.o.o., who meet the requirements of our company and ensure the same standard of personal data protection.

Does the company disclose your personal data?

We ensure that received personal data are protected against unauthorized disclosure and transfer to unauthorized third parties, in accordance with applicable regulations governing the protection of personal data.
At the request of law enforcement agencies, in case of abuses or violations, users' personal data may be disclosed to the police and other competent authorities for further action.

How the company protects your personal data

Personal data are carefully protected in the company. Both the spaces where personal data are located and the hardware and software on which personal data are stored are protected by technical measures that prevent unauthorized access to personal data.
Access to the company's data processing network ARC 24 d.o.o. is protected. The applications we use in ARC 24 d.o.o. are protected by a username and password.

We will be glad if you also help protect your personal data

Your responsible handling of personal data ensures less risk in privacy.
So, when you have visited our website, please pay attention:

• take care of the security of your email inbox,
• ensure adequate protection of your computer and other devices against viruses and malware with appropriate computer and device protection software.

Social Media

Participation and posts on social media are voluntary.
We kindly ask you to use friendly and respectful communication when participating.

Protection of children's personal data

ARC 24 d.o.o. websites are intended for the general public. The company's services and activities are intended only for those over 15 years of age.
In cases where ARC 24 d.o.o. would carry out activities in which children under the age of 15 could participate, obtaining consent from parents or guardians would always be required before personal data are provided.

How long we retain personal data

We retain your personal data for as long as necessary to achieve the purpose of their processing or until the revocation of consent to process personal data for individual or all processing purposes.
Above, in individual processing purposes, the retention period of your personal data is specified for each personal data processing separately.
After the retention period expires, your personal data will be deleted or anonymized, and the documentation will be destroyed in a way that its content cannot be determined or reused.

Ensuring accurate, complete, and upto-date data

We strive to ensure completeness, adequacy, accuracy, and timeliness of individuals' personal data. Complete, accurate, appropriate, and up-to-date data can only be used for the purposes provided above for each individual processing.
We also ask you to inform us if your personal data change. You can send us changes by notifying us at our email or physical address: info@arc-24.com or ARC 24 d.o.o., Spodnja Pohanca 17A, 8253 Artiče, Slovenia.

Rights of individuals whose personal data are processed

Your rights regarding personal data:

• right of access.
• right to rectify, correct, block, erase, and restrict processing.
• right to withdraw consent for the processing of personal data without affecting the lawfulness of processing based on consent before its withdrawal.

You can exercise the above rights by sending a written request to: info@arc-24.com or ARC 24 d.o.o., Spodnja Pohanca 17A, 8253 Artiče, Slovenia, to request access, rectification, correction, blocking, or erasure of personal data processed concerning you. You can also permanently or temporarily, entirely or partially revoke consent for the processing of personal data provided if you have given it.
The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

Right to lodge a complaint

We will do our best to ensure that your personal data are carefully processed and protected by appropriate technological and organizational means for the protection of transmission and storage of personal and other confidential data.
Despite the above, we want to inform you that you have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia if you believe that personal data are being stored or otherwise processed in violation of applicable regulations governing the protection of personal data.

Contact Information Commissioner: Republic of Slovenia, Information Commissioner, Dunajska 22, 1000 Ljubljana, Slovenia, Phone: 01 230 97 30, Email: gp.ip@ip-rs.si

Changes to the Privacy Policy

ARC 24 d.o.o. reserves the right to periodically update the Privacy Policy in accordance with changes in services, based on user feedback, and due to changes in regulations. When changed, the date of the last update is also stated at the end of the Privacy Policy.

In case of significant changes or changes in the way ARC 24 d.o.o. uses personal data, users will be notified of the changes on the website or, where consent is given for electronic communication, also in the specified manner.

ARC 24 d.o.o. recommends that users regularly review this policy and thus obtain information on how ARC 24 d.o.o. protects their privacy.

Cookies

We use cookies on the website, you can read more about cookies here.
 

Additional information

For additional information regarding the processing of personal data and suggestions for improvements, you can contact us at the email address info@arc-24.com or ARC 24 d.o.o., Spodnja Pohanca 17A, 8253 Artiče, Slovenia.

This Privacy Policy applies until revoked or until any change.

ARC 24 d.o.o.
26.02.2024